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VOL. 6, ISSUE 4 (2024)
Evaluating school services: A survey of stakeholders’ satisfaction
Authors
Marichu B Secillano, Jennifer D Buyuccan, Marianne M Andrada
Abstract
The purpose of the study is to determine the overall satisfaction
levels and assess stakeholders' satisfaction with various University of Baguio
services. The data was collected and analyzed using a survey questionnaire as
the primary data collection tool. The survey questionnaire was administered to
the University of Baguio High School and University of Baguio Science High
School students enrolled during the first semester of the school year
2024-2025. The data obtained underwent statistical analysis using techniques
such as getting the mean and standard deviation. Additionally, statistical
tests such as the Kruskal-Wallis test, and pairwise Mann-Whitney test were
applied to analyze the data. The mean and standard deviation calculations were
used to identify the current stakeholders' satisfaction level with the identified
service quality dimensions. The findings indicated that excellent client
satisfaction in offices’ services not only strengthened client loyalty and
increased revenue but also improved employee morale. It permitted offices to
focus on service improvements and innovations while providing a significant
competitive advantage. The study produced a positive result, showing that
participants actively availed of the services and expressed satisfaction with
them.
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Pages:22-31
How to cite this article:
Marichu B Secillano, Jennifer D Buyuccan, Marianne M Andrada "Evaluating school services: A survey of stakeholders’ satisfaction". International Journal of Educational Research and Development, Vol 6, Issue 4, 2024, Pages 22-31
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